Return Policy

ONLINE AND IN STORE RETURN POLICY

IN STORE RETURN & EXCHANGE POLICY

Return unworn products with tags and a receipt within 10 days for exchange or store credit. NO REFUNDS ON IN STORE PURCHASES.

FINAL SALE on swimwear and discounted or sale items (including last call items & items purchased with a discount code) Hangahammock swings and Banwood Bikes. 

 

ONLINE RETURN POLICY 

For online orders - return unworn products unworn with tags within 10 days for a refund *exclusions apply. 

FINAL SALE on swimwear and discounted or sale items (including last call items & items purchased with a discount code) or anything Holiday themed (this includes pajamas, toys, clothing items with implications of a specific holiday), Hangahammock swings and Banwood Bikes. 

.The following items are not eligible for a refund but are eligible for exchange or store credit - Morley, Noralee, Spell & Maileg.

Merchandise must be unworn, unwashed and free of any alterations or damages.

  • Shipping charges paid for by customer are not refundable. 
  • Holiday themed items are final sale 
  • Final Sale purchases are not redeemable for any type of store credit, exchange or refund.
  • All returned footwear will incur a $6.99 shipping fee that will be deducted from any refund or store credit (unless returned in person to one of our shops) and must include box if applicable.
  • Returns must be issued as credit to the original form of payment. If this is not possible, returns will be issued in the form of store credit. 

We reserve the right to refuse a refund if the items have any signs of wear, alterations, misuse or damage.

We are unable to make any adjustments to orders or apply any discounts after an order has been shipped. Only one promotional code can be applied to an order at any time. 

Please contact our customer service if you have any questions: 

shop@cricketandruby.com

Pick Up in Store Items
Items ordered with the "Pick Up in Store" option are available for pickup during store hours. If your item is left for more than 90 days, it is subject to donation without a refund. 

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. This includes items purchased using a discount code.

Shipping
To return your product, we can send a return shipping label, the cost of return shipping will be deducted from your refund. You can also ship items back to us at

Cricket + Ruby
ATTN Returns
7150 E 5th Ave 
Ste 105
Scottsdale, AZ 85251